I help hotels to embrace a culture of storytelling.
While Instagram visuals and slick social posts may tempt a guest through the door, it is the “live” interactions with hotel employees that make their holiday experience.
Developing emotional connections with guests encourages them to spend more time (and money) at the hotel.
One way of elevating the guest experience is by telling stories (after picking up the subtle cues that they would welcome it).
As a hospitality storytelling coach, I work with global hotel clients to develop a bespoke storytelling framework to integrate local stories into their service proposition.
Seaside Stories Audit
The first step in the process for global/UK hotel clients is the “Seaside Stories Audit.” It looks at how you currrently tell guest stories and identifies opportunities for improvement.
Packed with insights from surveys, interviews, and ops/marketing deep dives, it offers a storyteller’s perspective.
Curious to hear more? Email: [email protected]
